Action Shred is owned by brothers Craig Litman (left) and Joel Litman (right). With the family name attached to the company’s successful operations, the Litmans feel strongly that customer service should be prompt and personal.
A graduate of the University of Missouri School of Journalism, Joel Litman has been in the recycling industry since 1984. He got his start in the business working with his father at Daltex Waste Material Co.
Joel founded Action Shred with his brother Craig in 2003. Joel and Craig are also the co-owners of Texas Recycling Surplus, Inc.
Joel focuses on his customers’ needs and doesn’t rely on machines, technology or computers to forge relationships. His early work in the public relations and advertising industry taught him the importance of adding a personal approach to business relationships—something he continues to believe in strongly today.
A true sportsman at heart, Craig Litman always goes the extra mile to make his customers happy. As co-owner of Action Shred and Texas Recycling Surplus, Inc., Craig puts his strong motivational skills and formal training as a Certified Public Accountant (CPA) to good use.
After graduating from UT Austin, for several years Craig had a highly successful career in the accounting and tax field before joining his father and brother Joel at Daltex Waste Material Co. in the late 1980s.
In addition to using his accounting expertise, Craig is involved in overseeing all aspects of the business including sales, safety, marketing, logistics, business strategy and production.
In 2003, the Litman family launched Action Shred and hired a team of trusted employees, many of whom have worked with the family at Texas Recycling for years. We invite you to meet a few key members of the staff:
Business Development Manager
With over 20 years of selling experience, Dennis McCaslin brings a blend of skill sets in business development, sales training and account management to the Action Shred team. His background includes positions with global companies in both the document security and cash logistics industries. As Business Development Manager for the company, Dennis is all about happy customers, dedicated employees and creating a brand that is irresistible for potential clients.
Top qualities: Attention to detail, authenticity and big-picture thinking. Dennis is always looking for ways to add value to the services offered by Action Shred, whether through programs, people or processes. His commitment to encourage the team to consistently deliver quality, secure services to each customer is the focus of his efforts.
Favorite pastimes: If not spending time with his family, Dennis is reading about the newest exotic super cars, supporting his favorite English soccer club, Manchester United or engaged in his favorite passion; writing about life’s random observations and the lessons we learn from them.
Director of Operations
Ben Johnson keeps a keen eye on the clock. During his 15 years as a corporate pilot, moving people from Point A to Point B required attention to detail and perfect timing. Today, as director of operations for Action Shred of Texas, Ben emphasizes that same focus overseeing internal and external processes to maintain the company’s quality production expectations and high level of customer satisfaction. Ben follows a simple mantra for success: create a plan, work the plan, evaluate the results, and look for ways to do even better next time.
Top qualities: Teamwork, mentoring and goals for continuous improvement. Ben works with manufacturing and transportation teams to help them achieve the highest level of quality and service to benefit the company’s customers and consumers.
Favorite pastimes: When he’s not spending quality time with his wife and two daughters, Ben enjoys his hobby as a firearms enthusiast.
Business Development Representative
With experience in sales and marketing, Monica’s idea of business development is inspired by both numbers and results combined with a skill for turning ideas into achievable realities. For her, social responsibility is a critical component of developing a profitable business model while at the same time building a better society. Her commitment to consistently deliver outstanding service is based on doing what is best for each customer by providing viable and sustainable long term solutions.
Top qualities: Results oriented, reliable, positive and proactive. Her ultimate goal is to foster long lasting relationships with her customers that will be mutually beneficial.
Hobbies: When not at work, Monica loves spending time with her family and is always looking to meet new people.
Having a background in customer service and dispatch, Crystal’s skill sets are a perfect match for our demanding client support specialist position.
With the multi-tasking challenges of her job, her daily to-do-list is always changing and involves everything from speaking with our customers to giving direction to our service team.
When not juggling responsibilities at the office like a pro, Crystal loves spending time with her family cheering for her son on the football team and her daughter on the soccer field.
As one of our seasoned shredding techs, Ismael is responsible for making sure all of our customers get their mobile shredding service in a timely, professional manner.
He enjoys the comradery with coworkers and making sure each customer is treated with courtesy and respect. His hard work and commitment to our customers is a great example to those who know him.
In his free time, Ismael enjoys spending time with his family and getting work done around the house.
As our newest service technician, William has extensive experience in the service industry learning to make customers happy! The skills he developed through the years taught him the value of servicing every customer with the same care and commitment.
His friendly, down to earth personality is evident when he services his route. William enjoys hunting, fishing and weight lifting when not at work.
Robert has been a great addition to our company since joining us last year. He has blended easily into our team as a reliable professional.
As our onboard support ace, Robert is usually on the truck that has the most demanding route for the day and in need of the additional manpower.
When not riding shotgun at work, he indulges his creative side with oil painting and guitar; then balances that with a little drag racing.
Luis joined our service team this year and drives the newest addition to our fleet; another mobile onsite shredding truck. Always eager to learn, he has transitioned seamlessly into our service team.
His approachable, friendly disposition makes him a hit with our customers as he services their offices with a businesslike approach to meet their expectations.
His favorite thing to do when not at work is just enjoy hanging out with friends and family.
Joining our team with experience in the shredding industry, Darrien hit the ground running as he learned our routes and fit in seamlessly with our service team.
With his upbeat attitude, it did not take long for customers to let us know about the positive experience they had when he serviced their location.
When not providing customers with excellent service, Darrien likes to fish, play the drums and cheer for his favorite team, the Cowboys!